Terms of service.

1. This website

monochrome.digital is published by Monochrome, a digital studio working across strategy, product design, commerce and measurement. The site describes our services. It has no accounts, no checkout and no user-submitted content. You may read it, quote it with attribution, and link to it.

2. Accuracy

We keep these pages current and write them carefully, but nothing here is a warranty, a quotation or an offer capable of acceptance. Descriptions of services are indicative; what we will actually do for a given client is what that client’s written proposal and contract say.

3. Engagements

Work is carried out under a written agreement covering scope, fees, timelines, confidentiality, data processing, intellectual property and termination. Where anything on this website conflicts with that agreement, the agreement wins. Nothing on this page varies a signed contract.

4. Client responsibilities

Clients are responsible for holding valid accounts and licences for the platforms in scope, for granting and revoking our access through those platforms, for the content and product information they publish, and for having the right to share the data they ask us to process. Clients are also responsible for their own compliance with the terms of the platforms they use and with the law applying to their customers’ data.

5. What we do not do

We do not manage advertising accounts through the connections described on this site: our platform access is read-only and used for reporting and analysis. We do not guarantee marketing outcomes, sales, rankings or conversion rates. Measurement tells you what happened with more precision; it does not by itself make a campaign perform better, and a well-built store does not by itself make a product sell.

6. Applications we publish

Monochrome publishes and operates Inner Circle and Provenance. Those are governed by their own terms and their own privacy policy, presented at the point of installation, and by the terms of the platform they are distributed on. Nothing on this website forms part of those terms, and installing one of our applications is a separate relationship from engaging the studio.

7. Intellectual property

The text, layout and design of this website belong to Monochrome. Ownership of work produced during an engagement — pipelines, models, dashboards, documentation — is set out in that engagement’s contract, and our normal position is that the client owns the deliverables — code, design files, pipelines, models, dashboards and documentation — along with their data, while we keep the generic tooling, libraries and methods we brought with us.

8. Third-party services and links

This site names third-party platforms and links to some of their documentation. We do not control those services and are not responsible for their content, availability or terms.

9. Liability

This website is provided as it is. To the extent the law allows, we exclude liability for loss arising from reliance on it. Liability in respect of paid work is governed by the relevant contract. Nothing here excludes liability that cannot lawfully be excluded, including for fraud or for death or personal injury caused by negligence.

10. Privacy

How we handle data is described in the privacy policy, which forms part of these terms.

11. Changes

We may update these terms. The current version is always the one published here, with its date at the top.

12. Contact

Questions about these terms: hello@monochrome.digital.